Which route pays you back, and how much has to be in the balance first
Eight of the twenty two routes only work in one direction, and a bank payout needs ten times the minimum a card does. Both are worth settling before your first deposit rather than at your first withdrawal.
THE CASHIER The eight routes that only run one way
The cashier lists twelve ordinary currency routes and ten coins, so twenty two in total. The page describes this as over thirty, which is worth noting only because it is the kind of small discrepancy that is easy to check and tells you to check the rest.
Far more useful is which routes work in which direction, because eight of the twelve fiat routes are one way only and nothing in the cashier flags it while you are choosing.
| Route | Lowest pay in | Direction |
|---|---|---|
| Mastercard, Visa, Maestro | A$30 | Both directions |
| Neteller | A$30 | Both directions |
| MiFinity | A$30 | Both directions |
| Skrill | A$30 | Deposits only |
| Apple Pay | A$30 | Deposits only |
| Neosurf | A$20 | Deposits only, and the cheapest way in |
| Paysafecard | Not offered | Payouts only |
| IMPS | Not offered | Payouts only |
| Bank transfer, both kinds | Not offered | Payouts only |
| Ten coins | Coin minimum applies | Both directions |
The practical rule that falls out of this is simple: choose how you want to be paid before you choose how to pay in, and where possible use the same route for both. Depositing with Skrill or Apple Pay is perfectly fine, but the money will have to leave by a different door, and a first withdrawal on an unfamiliar route is exactly when a verification step tends to appear.
Deposit ceilings vary more than the floors do. Apple Pay tops out at A$2,000 per deposit while Skrill and MiFinity go to A$7,000, and the coins are uncapped. If you intend to reach the fourth welcome offer in one payment, check your route’s ceiling first, because a deposit that has to be split in two will not necessarily attract the bonus twice.
GETTING PAID The three limits that decide what you can take out, and when
There are three separate constraints on a withdrawal here and they interact. The first is the minimum for your chosen route, the second is the operator’s own periodic caps, and the third is the ceiling on whatever bonus produced the balance in the first place.
Start with the route minimum, because it holds a genuine trap. Cards and wallets pay out from A$30, the same as the deposit floor. A bank transfer needs A$300 before it will run at all. That is ten times as much, and it is the single most common reason a small balance gets stuck: if bank transfer is the only payout route you have set up and you have two hundred dollars sitting there, you cannot move it.
The periodic caps only start to matter on a good run, and when they do they stack in an awkward way. A win of ten thousand dollars, which is the most any bonus here can ever pay, comes out over five days at the daily cap or two weeks at the weekly one. Progressive jackpot wins are exempt from these caps, which is the one place the site is more generous than it looks.
Two smaller terms round it off. The operator reserves the right to pay you by a different route than the one you requested, so the method you choose is a preference rather than a guarantee. And your own money is spent before your bonus money, which means that during a losing session the withdrawable part of your balance disappears first while the bonus part, and its wagering requirement, remains.
None of the withdrawal timings are published on this site, and we are not going to invent them. Ask support how long your specific route takes and keep the answer, because a wallet and a bank transfer rarely behave alike and an answer in writing is something to point at later.
WHEN SOMETHING GOES WRONG How to reach a person, and what to have ready
Support here is thinner than at most sites of this size, and it is better to know that in advance than to discover it during a problem. There is no phone number published anywhere. The live chat launcher is hidden by default on every page, so you have to go looking for it. The contact form has two fields and gives you no ticket reference afterwards. There is an email address, support at the operator’s own domain, and there are no social channels at all.
Support also runs in English only, which on an Australian facing site is fine for most people but worth knowing if it is not your first language. The help centre has five sections and roughly two dozen questions, which will handle the ordinary ones.
Because there is no ticket reference, keep your own record. Copy the text of anything you send through the form before you send it, note the date and time, and save chat transcripts. A chat log is not a contract, but on a site that treats its own server logs as final in a dispute, having your own version of events written down is the cheapest insurance available.
Bring a short list the first time you open the chat and you can settle everything in one conversation. Ask how long a payout takes on your specific route and whether any charge applies. Ask what percentage table games, live games and video poker contribute towards wagering, since none of those are published. Ask which documents verification will want and send them in early. Ask the operator to confirm the highroller code and its minimum deposit in writing, because that page contradicts itself. And ask what happens to a limit you set if you then deposit in a coin.
Two deadlines are worth diarising while you are at it. A refund request has to be made within twenty four hours, and any dispute is time barred after one year. Both are shorter than most people assume.